Refund & Cancellation Policy

Fair & Transparent Consumer Protection • Updated: 2026

At BGRides Technologies, we maintain a transparent, equitable dispute resolution and refund framework for all our passengers, drivers, and restaurant consumers across Pakistan.

1. Ride Cancellations & Fees

Passenger Cancellation Window: You can cancel any ride request within 2 minutes of a driver accepting with absolutely 0 fee or penalty.
Driver Non-Arrival: If the driver is significantly delayed or moves in the opposite direction for more than 5 minutes, the passenger may cancel with zero penalty.
Driver Unilateral Cancellation: If a driver accepts a ride and subsequently cancels without valid justification, their platform completion score is penalized.

2. Food Delivery & Restaurant Orders

          🍔 2-Hour Damaged / Missing Item Window: If an order contains missing items, wrong items, or arrives damaged, photograph the order and send it to support@bgrides.com or WhatsApp +92 308 1392441 within 2 hours.
        

Upon validation, our operations team will issue an instant in-app wallet credit or initiate an electronic refund to your EasyPaisa, JazzCash, or bank account.

3. Courier & Parcel Delivery Discrepancies

All parcels require the mutual 2-Way OTP PIN handover. If a parcel is not delivered or OTP fails to match, our safety team freezes the transaction immediately and conducts an investigation within 24 business hours.

4. Refund Processing Timeframe

Wallet Credits: Instant (within 15 minutes of approval).
JazzCash / EasyPaisa: 24 to 48 hours.
Bank Transfers: 3 to 5 business banking days.